Terms of Service

1. Agreement to Terms

By accessing or using the services provided by Vireo Flow Design ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access our services.

These Terms apply to all visitors, users, and others who access or use our digital marketing services, website development, brand design, and related professional services.

2. Service Description

Vireo Flow Design provides comprehensive digital marketing and design services, including but not limited to:

• Brand strategy and identity design
• Website design and development
• Digital marketing campaign management
• Content creation and marketing
• SEO and SEM services
• Social media management
• UI/UX design and consulting

The specific scope of services for each client engagement will be detailed in a separate Service Agreement or Statement of Work.

3. Client Responsibilities

Clients engaging our services agree to:

• Provide accurate, complete, and timely information necessary for project completion
• Respond to requests for feedback and approvals within agreed-upon timeframes
• Provide legal rights to all materials, content, and assets submitted for use in projects
• Make payments according to the agreed-upon terms and schedule
• Maintain confidentiality of proprietary information shared by the Company

4. Payment Terms

Payment terms will be specified in the Service Agreement for each project. Generally:

• A deposit may be required before work commences
• Invoices are due within 30 days of issuance unless otherwise specified
• Late payments may incur interest charges at a rate of 1.5% per month or the maximum allowed by law
• Services may be suspended for accounts with overdue balances
• All fees are quoted and payable in U.S. Dollars unless otherwise specified

5. Intellectual Property Rights

Client Content: Clients retain all rights to content, materials, and assets they provide. By providing these materials, clients grant the Company a non-exclusive license to use them for the purpose of delivering the agreed-upon services.

Deliverables: Upon full payment, clients will receive the agreed-upon usage rights to final deliverables as specified in the Service Agreement. Unless explicitly stated otherwise, the Company retains ownership of preliminary concepts, working files, and methodologies.

Portfolio Rights: The Company reserves the right to showcase completed work in portfolios, case studies, and marketing materials unless a confidentiality agreement specifies otherwise.

6. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of the business relationship. This obligation survives the termination of the service agreement.

Confidential information does not include information that: (a) is or becomes publicly available through no breach of this agreement, (b) was rightfully in the receiving party's possession prior to disclosure, or (c) is independently developed without use of the confidential information.

7. Project Timelines and Delays

We strive to meet all agreed-upon deadlines. However, timelines are estimates and may be affected by:

• Delays in client feedback or approval
• Scope changes or additions to the original agreement
• Force majeure events beyond our reasonable control
• Third-party vendor delays

Timeline adjustments will be communicated promptly, and we will work diligently to minimize any delays.

8. Revisions and Changes

The number of revision rounds included in each project will be specified in the Service Agreement. Additional revisions beyond the agreed-upon scope may incur additional fees.

Significant changes to project scope after work has commenced constitute a change order and may require timeline and budget adjustments.

9. Termination

Either party may terminate the service agreement with written notice. In the event of termination:

• Client is responsible for payment for all work completed up to the termination date
• Client is responsible for any non-refundable expenses incurred on their behalf
• The Company will deliver all completed work upon receipt of final payment
• Rights to work-in-progress remain with the Company until full payment is received

10. Warranties and Disclaimers

We warrant that services will be performed in a professional and workmanlike manner consistent with industry standards. However:

EXCEPT AS EXPRESSLY PROVIDED, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant specific marketing results, website traffic levels, search engine rankings, or business outcomes, as these are influenced by numerous factors beyond our control.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIREO FLOW DESIGN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability for any claims arising from services provided shall not exceed the total amount paid by the client for those specific services.

12. Indemnification

Client agrees to indemnify and hold harmless Vireo Flow Design from any claims, damages, or expenses arising from: (a) content or materials provided by the client, (b) client's use of deliverables in a manner not authorized, or (c) client's breach of these Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the modified Terms.

15. Contact Information

For questions about these Terms of Service, please contact us at:

Vireo Flow Design
Email: creative@vireoflowdesign.com
Website: vireoflowdesign.com